Billing: Cancel, Reactivate, and Manage Your Subscription

You can cancel your DatHost subscription at any time! Whether you're taking a break or no longer need your server, you can manage your subscription directly from your control panel.

How to cancel your subscription

1. Open your DatHost Control Panel.
2. Click Billing in the top menu, then select Subscriptions.
3. Find your server, click Cancel, and confirm the cancellation.

Good to know: Canceling your subscription doesn't immediately shut down your server. You can continue playing until the end of your paid billing period. The exact end date will be shown before you confirm your cancellation.

Common questions

I'm having issues with my server. Can you help?

Absolutely! If you're experiencing problems with your server, our support team is happy to help. Get in touch with us and we'll do our best to get things running smoothly.

Will my server shut down immediately when I cancel?

No! Your server will remain active until the end of your current paid billing period. You'll see the exact end date before confirming your cancellation, and your subscription won't renew automatically.

Why is my server still showing after I canceled?

That's normal! Canceling stops your subscription from renewing, but it doesn't immediately remove your server. You'll still have access until the end date shown in your cancellation confirmation.

Can I reactivate a canceled subscription?

Yes! If you change your mind, you can manage your subscription from your control panel.

1. Open Billing > Subscriptions.
2. Find the subscription you want to reactivate.
3. Click Reactivate and follow the instructions.

If your paid subscription is still active but attached to another server, you may be able to use Swap to move the remaining paid time back to your preferred server without purchasing a second subscription.

Can I change between monthly and yearly billing?

Yes! You can manage your billing period from your subscription settings.

1. Open Billing > Subscriptions.
2. Find the subscription you'd like to change.
3. Select Edit Billing Period.
4. Choose your preferred billing period and review the changes before confirming.

Any applicable pricing changes will be shown before you confirm.

What happens when my paid billing period ends?

Once your paid billing period ends, your server will stop running and your subscription will no longer renew.

Your server files will remain available for a limited retention period so you can download your data or reactivate your server.

Important: After the retention period ends, your server files may be permanently deleted. We recommend downloading a backup of anything you'd like to keep before your subscription expires.